10 Essential Questions to Ask Your Disability Service Provider in Calgary

10 Essential Questions to Ask Your Disability Service Provider in Calgary
Finding the right disability service provider can be a lifechanging decision for individuals with developmental disabilities and their families. With numerous options available in Calgary, asking the right questions is critical to ensuring the services align with your needs. This guide will walk you through 10 essential questions to ask, helping you choose a provider that offers the care and support you deserve.
At InclusiCare Solutions, we specialize in providing holistic, affordable, and inclusive services designed to empower individuals and foster independence. Use these questions as a starting point in your search for the best care.
- What Services Do You Offer?
Understanding the core services a provider offers is key to determining if they can meet your needs. Common services include:
Supported Independent Living: Helping individuals live autonomously with customized support.
Community Access Support: Facilitating participation in community activities and programs.
24Hour Residential Care: Ensuring roundtheclock support for individuals requiring more intensive care.
Respite Services: Providing temporary relief for family caregivers.
InclusiCare specializes in all of these areas, tailoring each service to meet the unique requirements of our clients.
- How Do You Customize Your Services?
Every individual has unique needs, and a onesizefitsall approach simply won’t do. Ask providers how they develop personalized care plans.
At InclusiCare, we take a holistic approach, addressing healthcare, education, personal development, and community engagement. This ensures that each care plan supports not just daily needs but also longterm growth and independence.
- What Are Your Staff Qualifications and Certifications?
The quality of care often hinges on the qualifications of the staff. Ask about their training, certifications, and affiliations.
InclusiCare’s team includes highly trained professionals certified in working with individuals with developmental disabilities. We are also proudly affiliated with the Alberta Council of Disability Services, ensuring adherence to industry best practices.
- How Do You Ensure Safety and Reliability?
Safety should always be a top priority. Ask about protocols for emergencies and the measures they take to provide reliable services.
InclusiCare employs rigorous safety measures, including 24hour care options, emergency response systems, and regular staff training to handle diverse situations with competence and compassion.
- How Accessible Are Your Services?
Accessibility encompasses more than location—it includes affordability, inclusivity, and ease of use.
InclusiCare serves the entire Calgary area, offering both inhome and onsite support. We are committed to making our services accessible to all, regardless of financial or logistical challenges.
- How Do You Involve Families and Caregivers?
Family members and caregivers play an integral role in the success of any care plan. Ask how providers include them in the process.
At InclusiCare, we prioritize open communication, involving families in decisionmaking and care planning. We see collaboration as a cornerstone of effective support.
- What Is Your Track Record and Reputation?
A provider’s reputation can speak volumes about the quality of their services. Look for reviews, testimonials, and case studies.
InclusiCare is known for its compassionate care, affordability, and commitment to empowering individuals. Our clients trust us because we deliver on our promises.
- What Are Your Costs, and Are There Financial Assistance Options?
Cost is an important consideration. Ask for a breakdown of fees and inquire about funding opportunities.
InclusiCare believes in transparency. We work with families to explore government funding and private grants, ensuring financial constraints don’t stand in the way of quality care.
- How Do You Measure Client Success?
Understanding how providers track progress is crucial to ensuring longterm benefits.
InclusiCare evaluates success based on milestones in independence, personal growth, and family satisfaction. Regular reviews of care plans ensure we adapt to the evolving needs of our clients.
- How Do You Stay Updated on Best Practices?
The disability services field is constantly evolving. Providers should stay informed about the latest research and guidelines.
InclusiCare remains at the forefront by participating in advocacy efforts, industry conferences, and continuous staff training. Our commitment to best practices ensures our clients receive the highest standard of care.
Choosing a disability service provider is a critical decision that can profoundly impact an individual’s quality of life. By asking these 10 questions, you can ensure you’re making an informed choice.
At InclusiCare Solutions, we are dedicated to empowering individuals and fostering independence through tailored, compassionate care. Contact us today for a consultation and discover how we can help you or your loved one thrive.
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Accessibility Statement
- inclusicaresolution.ca
- December 16, 2025
Compliance status
We firmly believe that the internet should be available and accessible to anyone, and are committed to providing a website that is accessible to the widest possible audience, regardless of circumstance and ability.
To fulfill this, we aim to adhere as strictly as possible to the World Wide Web Consortium’s (W3C) Web Content Accessibility Guidelines 2.1 (WCAG 2.1) at the AA level. These guidelines explain how to make web content accessible to people with a wide array of disabilities. Complying with those guidelines helps us ensure that the website is accessible to all people: blind people, people with motor impairments, visual impairment, cognitive disabilities, and more.
This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.
Additionally, the website utilizes an AI-based application that runs in the background and optimizes its accessibility level constantly. This application remediates the website’s HTML, adapts Its functionality and behavior for screen-readers used by the blind users, and for keyboard functions used by individuals with motor impairments.
If you’ve found a malfunction or have ideas for improvement, we’ll be happy to hear from you. You can reach out to the website’s operators by using the following email info@inclusicaresolution.ca
Screen-reader and keyboard navigation
Our website implements the ARIA attributes (Accessible Rich Internet Applications) technique, alongside various different behavioral changes, to ensure blind users visiting with screen-readers are able to read, comprehend, and enjoy the website’s functions. As soon as a user with a screen-reader enters your site, they immediately receive a prompt to enter the Screen-Reader Profile so they can browse and operate your site effectively. Here’s how our website covers some of the most important screen-reader requirements, alongside console screenshots of code examples:
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Screen-reader optimization: we run a background process that learns the website’s components from top to bottom, to ensure ongoing compliance even when updating the website. In this process, we provide screen-readers with meaningful data using the ARIA set of attributes. For example, we provide accurate form labels; descriptions for actionable icons (social media icons, search icons, cart icons, etc.); validation guidance for form inputs; element roles such as buttons, menus, modal dialogues (popups), and others. Additionally, the background process scans all of the website’s images and provides an accurate and meaningful image-object-recognition-based description as an ALT (alternate text) tag for images that are not described. It will also extract texts that are embedded within the image, using an OCR (optical character recognition) technology. To turn on screen-reader adjustments at any time, users need only to press the Alt+1 keyboard combination. Screen-reader users also get automatic announcements to turn the Screen-reader mode on as soon as they enter the website.
These adjustments are compatible with all popular screen readers, including JAWS and NVDA.
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Keyboard navigation optimization: The background process also adjusts the website’s HTML, and adds various behaviors using JavaScript code to make the website operable by the keyboard. This includes the ability to navigate the website using the Tab and Shift+Tab keys, operate dropdowns with the arrow keys, close them with Esc, trigger buttons and links using the Enter key, navigate between radio and checkbox elements using the arrow keys, and fill them in with the Spacebar or Enter key.Additionally, keyboard users will find quick-navigation and content-skip menus, available at any time by clicking Alt+1, or as the first elements of the site while navigating with the keyboard. The background process also handles triggered popups by moving the keyboard focus towards them as soon as they appear, and not allow the focus drift outside of it.
Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Disability profiles supported in our website
- Epilepsy Safe Mode: this profile enables people with epilepsy to use the website safely by eliminating the risk of seizures that result from flashing or blinking animations and risky color combinations.
- Visually Impaired Mode: this mode adjusts the website for the convenience of users with visual impairments such as Degrading Eyesight, Tunnel Vision, Cataract, Glaucoma, and others.
- Cognitive Disability Mode: this mode provides different assistive options to help users with cognitive impairments such as Dyslexia, Autism, CVA, and others, to focus on the essential elements of the website more easily.
- ADHD Friendly Mode: this mode helps users with ADHD and Neurodevelopmental disorders to read, browse, and focus on the main website elements more easily while significantly reducing distractions.
- Blindness Mode: this mode configures the website to be compatible with screen-readers such as JAWS, NVDA, VoiceOver, and TalkBack. A screen-reader is software for blind users that is installed on a computer and smartphone, and websites must be compatible with it.
- Keyboard Navigation Profile (Motor-Impaired): this profile enables motor-impaired persons to operate the website using the keyboard Tab, Shift+Tab, and the Enter keys. Users can also use shortcuts such as “M” (menus), “H” (headings), “F” (forms), “B” (buttons), and “G” (graphics) to jump to specific elements.
Additional UI, design, and readability adjustments
- Font adjustments – users, can increase and decrease its size, change its family (type), adjust the spacing, alignment, line height, and more.
- Color adjustments – users can select various color contrast profiles such as light, dark, inverted, and monochrome. Additionally, users can swap color schemes of titles, texts, and backgrounds, with over 7 different coloring options.
- Animations – epileptic users can stop all running animations with the click of a button. Animations controlled by the interface include videos, GIFs, and CSS flashing transitions.
- Content highlighting – users can choose to emphasize important elements such as links and titles. They can also choose to highlight focused or hovered elements only.
- Audio muting – users with hearing devices may experience headaches or other issues due to automatic audio playing. This option lets users mute the entire website instantly.
- Cognitive disorders – we utilize a search engine that is linked to Wikipedia and Wiktionary, allowing people with cognitive disorders to decipher meanings of phrases, initials, slang, and others.
- Additional functions – we provide users the option to change cursor color and size, use a printing mode, enable a virtual keyboard, and many other functions.
Browser and assistive technology compatibility
We aim to support the widest array of browsers and assistive technologies as possible, so our users can choose the best fitting tools for them, with as few limitations as possible. Therefore, we have worked very hard to be able to support all major systems that comprise over 95% of the user market share including Google Chrome, Mozilla Firefox, Apple Safari, Opera and Microsoft Edge, JAWS and NVDA (screen readers), both for Windows and for MAC users.
Notes, comments, and feedback
Despite our very best efforts to allow anybody to adjust the website to their needs, there may still be pages or sections that are not fully accessible, are in the process of becoming accessible, or are lacking an adequate technological solution to make them accessible. Still, we are continually improving our accessibility, adding, updating and improving its options and features, and developing and adopting new technologies. All this is meant to reach the optimal level of accessibility, following technological advancements. For any assistance, please reach out to info@inclusicaresolution.ca